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Our support team will reply by email within 7 business days.

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Please allow up to 24 hours to reply with the status of your order.

If your package isn't already out for delivery, we may be able to change the destination to a nearby The UPS Store location. We are unable to guarantee every request due to dependency on UPS. If we are successful, a photo ID will be required to claim your package. To get started, enter your zip code and select from the available locations.

Full price match promise Terms and Conditions can be found at the bottom of this page.

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Price Match Promise

Be confident that you’re getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised at a lower price by an authorized US Dyson retailer or by Dyson on a third party marketplace site, we'll refund you the difference if the below details are satisfied. Visit dyson.com/pricematch, the chatbox on Dyson.com, or contact our Customer Service team at 1-866-693-9766 to get started. Here are the details you need to know:

  • Machine must be the exact same model number as it appears on Dyson.com and in stock. You can identify the machine serial number on the box or on the product itself. To locate the serial number on your product, please visit http://dyson.com/serial-number-help for location details by specific machine.
  • Proof of advertised price by an authorized dealer is required (Valid copy of flyer or website URL required. Advertised price must be the listed price; membership/loyalty, promo code entries or like discounts are not eligible for price matching).
  • Authorized new product dealers are limited to Amazon.com 1st Party, Home Shopping Network (HSN), Best Buy, Costco, Home Depot, Lowes, QVC, Sam's Club, Crate & Barrel and Target. Authorized refurbished machine dealers are limited to Nordstrom Rack, Woot and Zulily. Excludes third party marketplace sellers other than Dyson.
  • Machine must be new and in original packaging. It cannot be used, damaged, returned, open box, "close out", "clearance" or a demonstrator machine.
  • Machine price must not be lower due to an advertising error or misprint.
  • Hair care machine and accessories, which include, but are not limited to, the Dyson Supersonic™, Dyson Airwrap™, Dyson Corrale™, and Dyson Airstrait™ are not eligible for price matching.
  • Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.


Best Price Guarantee

Be confident that you’re getting the best price no matter when you shop this season. Beginning at 12:00 am CST on October 18, 2022, if you purchase a machine from Dyson.com identified with "Best Price Guaranteed" and then find it at a lower price on Dyson.com or at an authorized US Dyson retailer listed below on or before December 31, 2022 at 11:59 pm CST, we’ll refund you the difference if the below stipulations are met. Visit dyson.com/pricematch, the chatbox on Dyson.com, or contact our Customer Service team at 1-866-693-9766 to get started. Here are the details you need to know:

  • Machine must be the exact same model number as it appears on Dyson.com and in stock. You can identify the machine serial number on the box or on the product itself. To locate the serial number on your product, please visit http://dyson.com/serial-number-help for location details by specific machine.
  • Proof of advertised price by an authorized dealer is required (Valid copy of flyer or website URL required. Advertised price must be the listed price; membership/loyalty, promo code entries or like discounts are not eligible for price matching).
  • Authorized new product dealers are limited to Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, QVC, Sam's Club, and Target.
  • Machine must be new and in original packaging. It cannot be used, damaged, returned, open box, "close out", "clearance" or a demonstrator machine.
  • Machine price must not be lower due to an advertising error or misprint.
  • Hair care machine and accessories, which include, but are not limited to, the Dyson Supersonic™, Dyson Airwrap™, and Dyson Corrale™, are not eligible for price matching.
  • Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.

Best Price Guaranteed

Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised at a lower price by an authorized US Dyson retailer or by Dyson on a third party marketplace site, we'll refund you the difference if the below details are satisfied, Visit dyson.com/pricematch, chat, or contact our Customer Service team at 1-866-693-9766 to get started. Here are the details you'll need to know:
  • Product must be the exact same model number as it appears on Dyson.com and in stock.
  • Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL. Advertised price must be the listed price; membership/loyalty or promo code entries are not eligible for price matching).
  • Authorized dealers are limited to Amazon, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, QVC, Sam's Club, and Target. Excludes third party marketplace sellers.
  • Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
  • Product price must not be lower due to an advertising error or misprint.
  • Hair Care products, which includes Dyson Supersonic, Dyson Airwrap, and Dyson Corrale, are not eligible for price matching.
  • Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.